Shipping policy
Last updated: September 20, 2026
At Malvoura LLC, we want your order to arrive safely and as smoothly as possible. This Shipping Policy explains how we process and deliver orders placed through our website, including information about processing times, delivery estimates, international shipping, and circumstances that may affect delivery.
Order Processing
Orders are generally processed within 1–3 business days after your order has been successfully placed.
Processing times may occasionally take longer during holidays, promotional periods, high order volumes, or circumstances outside our reasonable control.
Once your order has been processed and shipped, you will receive available shipping information or tracking details where applicable.
Shipping Times
Delivery times vary depending on your destination, shipping method, carrier, and other factors.
Estimated delivery times are generally 5–15 business days after your order has been processed. These are estimates rather than guaranteed delivery dates.
Some destinations may require additional time due to customs processing, local delivery conditions, carrier delays, or other circumstances outside our reasonable control.
International Shipping
Malvoura LLC may ship orders to customers in various countries and regions around the world.
International delivery times can vary significantly depending on the destination. Customers are responsible for providing a complete and accurate shipping address, including any information required for successful delivery.
Certain products may not be available for delivery to every country or region due to shipping restrictions, regulations, carrier limitations, or other circumstances.
Shipping Costs
Shipping costs, where applicable, will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other factors.
Any shipping promotions or free-shipping offers will be subject to the terms stated at the time of the offer.
Tracking Information
Where tracking is available, tracking information may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives and scans your package.
Tracking information is provided by the relevant carrier, and Malvoura LLC cannot guarantee that tracking information will update continuously or immediately.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated during checkout or required by applicable law, these charges are the responsibility of the customer.
Customs procedures and requirements vary between countries. Malvoura LLC is not responsible for delays caused by customs processing or for charges imposed by the destination country's authorities.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us, delayed, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.
Please contact us as soon as possible if you realize that your shipping information is incorrect. We will do our best to assist, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Delayed Orders
Although we work to ensure that orders are processed and delivered within the estimated timeframes, delays can sometimes occur.
Possible causes include carrier delays, customs processing, severe weather, holidays, public events, incorrect address information, transportation disruptions, or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us so that we can review the available information and assist you where possible.
Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified for your order.
If you still cannot locate the package, please contact us so we can review the situation.
If a package is confirmed as lost during transit, or if another remedy is required under applicable law, we will work with you to determine an appropriate resolution.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide your order details along with photographs of the package and product where appropriate.
We may request additional information to help us investigate the issue and determine the appropriate resolution.
Delivery Restrictions
Some products or destinations may be subject to shipping restrictions, legal requirements, carrier limitations, or other delivery limitations.
If we are unable to ship an order to a particular destination, we may contact you to discuss available options or provide an appropriate refund where applicable.
Shipping Questions
If you have any questions about your order or shipping, please contact us.
Malvoura LLC
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Phone: (307) 393-7866
Email: malvoura@gmail.com
We will do our best to assist you and provide the most helpful information available regarding your order.